- Job date: Sat, 20 Mar 2021 05:47:29 GMT
- Expected salary: $11.5 per hour
- Job title: CUSTOMER SERVICE ATTENDANT – Snack Shack
- Company: Coppell, City of (TX)
- Location: Coppell, TX
SUMMER POSITION -CORE’S SNACK SHACK CONSESSION
Customer Service Attendant at The CORE is responsible for ensuring excellent service delivery to facility patrons. This position requires an energetic, positive attitude and a passion for serving others to be exhibited and demonstrated on a consistent and daily basis. Responsibilities include but are not limited to: Greeting every customer, assisting customers in person and by phone with facility information, pass sales, cash handling, ensuring facility and customer safety is maintained, and program and room set-up/tear down. The Customer Service Attendant must be knowledgeable regarding facility hours and information, programs, classes, and events in order to serve customers. Additionally, The CORE cross-trains employees to create a cohesive team. The Customer Service Attendant may also perform other duties as assigned.
Essential Job Functions
- Opening and closing of the facility.
- Monitor inventory of Snack Shack products.
- Record attendance and assist with daily field trip groups.
- Assist with scheduled programs, rentals, and activities.
- Assist in preparation of weekly birthday party supplies, and with party patrons the day of.
- Program registration and customer pass sales.
- Answer phone questions and customer on site questions.
- Use of Microsoft Office, Active Net, external PC hardware.
- Assist all patrons in the facility.
- Ensure staff and customer safety and facility cleanliness.
City of Coppell Core Competencies
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
Motivation of Self & Others: We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self: We motivate, inspire and influence ourselves to strive towards excellence by being positive, accountable, a team player and influential in goal achievement.
Service -Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self: We are committed to improving our knowledge, skills, personal qualifications and performance through self-development.
Organizational Awareness: We are aware of the Organization’s structure and culture for how we do business by understanding departmental impact on organization, interdepartmental relations and organizational culture
Global Awareness: We stay informed of issues and trends that may impact the Organization by understanding media/public relations.
Community Awareness: We have a sense of the community’s culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations and branding.
Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, continuous improvement and by being quality minded and a change agent.
Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning: We understand the future direction of the Organization and understand the efforts and processes needed to achieve it by following the mission/values.
Employee must possess knowledge of customer service and basic office equipment, as well as how to handle and account for cash. Knowledge of CPR and related techniques is preferred.
A high school diploma or GED equivalent is required. Employee must be at least 18 years old. Certification of CPR/FA is preferred; it will be required upon hire.