- Job date: Sat, 22 Aug 2020 00:23:27 GMT
- Expected salary: $54381.37 – 73571.34 per year
- Job title: Information Technology Analyst I
- Company: City of Banning
- Location: Banning, CA
Under general supervision, performs a variety of technical duties involved in installing, testing, and maintenance of the City’s computerized information systems including for all computer workstations and peripherals, network equipment, telephone systems, and software used by City departments. This is a confidential unrepresented position within the Information Technology Division.
Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This position shall respond to requests for assistance from system users and resolve operations problems; troubleshoot, analyze and resolve complex systems and application problems; and perform various diagnostic testing and maintenance on system hardware.
- Leadership: Contributes to a positive work culture consistent with the City of Banning Leadership Philosophy, actively welcomes new approaches to public service and supports change and process improvements at all levels within the organization.
- Management: Able to independently assess and organize personal work performance while contributing to the overall organization.
- Teamwork: Demonstrates ability and willingness to work collaboratively with a team.
- Communication: Communicates effectively with peers, supervisors, subordinates, and individuals to who service is provided.
Examples of Duties
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Provide a variety of technical information technology support and related services to City of Banning employees and related information technology systems/network.
- Provide day-to-day operational support for the City’s computer systems, including the City’s network, hardware and software, telephone systems, and related equipment.
- Install, configure, upgrade, troubleshoot, and repair computers, computer components, software, and peripheral devices; maintain, install, and upgrade file servers and other network hardware.
- Provide information system user support; respond to questions and inquiries on various hardware and software issues.
- Install and/or plan and coordinate the installation, testing and support of computer hardware and software applications; coordinate the repair and replacement of computer components and related equipment.
- Perform and implement systems maintenance, making program modifications as necessary to meet user requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
- Perform network administration functions such as maintaining user accounts and passwords, installing, upgrading, and maintaining software on servers, upgrading server hardware, and troubleshooting and resolving network connectivity issues.
- Administer and maintain the City’s internal and Internet e-mail systems; install, configure and set up user accounts and client upgrades; troubleshoot and resolve mail hardware and software problems.
- Administer and maintain firewall applications for the internet; troubleshoot and resolve problems; install system upgrades as necessary.
- Provide support in the operation of the City’s telephone and voice mail systems; provide support to City supplied cell phones as necessary.
- Perform system backups and maintain backup library for the City’s network.
- Remain informed of changes in user and system software and hardware requirements.
- Assist in the preparation of bid specifications, and analysis of bid proposals for computer and network equipment and software.
- Assist in developing training or conduct training in computer systems and software as needed.
- Obtain quotations and arrange for the purchase of new technology; prepare invoice payments as necessary.
- May coordinate data transfers with other agencies.
- Maintain a variety of records and prepare special reports.
- Maintain current knowledge of information technology trends and innovations; attend and participate in job-related seminars and professional group meetings; read applicable industry publications.
- Perform related duties as required.
- City organization, operations, policies and procedures.
- Structure, organization and interrelationships of City departments, agencies and related governmental agencies and offices affecting assigned functions.
- Operational characteristics of information services systems, hardware and software.
- Principles and practices of computer science and information systems.
- Computer operating systems and local area network applications.
- Methods and techniques of training and instruction.
- Principles and practices of systems analysis.
- Principles, practices, methods, and techniques used in the installation, troubleshooting and maintenance of systems, networks, and applications.
- Characteristics and limitations of computer systems and related equipment.
- Wireless networking technology including access and security.
- Methods and techniques of installing and maintaining network devices including switches, routers and hubs.
- Network email systems.
- Various commercially packaged software including word processing, spreadsheet, database, and graphics applications.
- Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
- Analyze, design, program and maintain information systems and peripherals.
- Install computer equipment, related peripherals, and software.
- Troubleshoot hardware and software problems.
- Analyze data and develop logical solutions to complex computer application problems.
- Make recommendations in information system selection and software application packages.
- Instruct and train staff in information system operations.
- Operate office equipment, including computers and supporting word processing, spreadsheet, and database applications.
- Adapt to changing technologies and learn functionality of new equipment and systems.
- Understand and follow oral and written instructions.
- Work independently in the absence of supervision.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
Any combination of education and experience that that has provided the knowledge, skills and abilities necessary for the position. A typical way to obtain the knowledge and abilities would be the equivalent of two (2) years of college with major course work in computer science, information systems, or a related field AND two (2) years of increasingly responsible experience maintaining computer equipment, including networked systems.
License and Certification Requirements
- Valid California State driver’s license is required.
- Must be bondable.
- Successful completion of a pre-employment background check is required.
The regular work schedule is generally Monday through Friday, 8 am to 5 pm. Work is primarily performed in an office which is busy, oriented to public service and subject to occasional work interruptions. Noise level is moderate. Occasional attendance at meetings before or after regular work hours is required.
Work is primarily performed in an office environment requiring prolonged sitting or standing; walking, kneeling, crouching, squatting, stooping, and bending; inputting data into a computer terminal; exposure to computer glare, vibrations, and pitch; lifting, carrying, and regularly lift and/or move up to twenty-five (25) pounds, frequently lift and/or move up to fifty (50) pounds in weight; use hands to finger, handle or feel; reach with hands and arms and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed. Continuous repetitive arm/hand movement is essential to performance. The incumbent in this position must be able to discern voice conversation, have the physical ability to perform essential job functions, and have hand-eye coordination sufficient to operate computers, do keyboarding and operate other office equipment.
APPLICANT INFORMATION AND BENEFITS
APPLICATIONS: Applications must be thoroughly completed. Resumes may be attached, but will not be accepted in lieu of a City application form. Applicants will be subjected to a background investigation. Meeting the minimum requirements does not guarantee an invitation to compete further in the process.
FIRST REVIEW OF APPLICATIONS: August 31, 2020
The recruitment is open until the position is filled. The City will continue to take applications until we make a final selection. Applications received after initial screening may be considered if the City does not proceed with any candidates. Notices
MEDICAL REQUIREMENTS: Individuals selected for employment will be required to take a medical exam and drug screening test at City expense and conducted by a physician designated by the City.
FINGERPRINTING/SOCIAL SECURITY NO: Applicants who are hired will be fingerprinted during the processing period. All fingerprints are verified with the Department of Justice. All employees must furnish a Social Security Number.
PROBATION PERIOD: All new employees must serve a one year probationary period prior to obtaining regular status.
IMMIGRATION REFORM & CONTROL ACT OF 1986: All new employees must verify identity and entitlement to work in the United States by providing required documentation.
NEPOTISM POLICY: Recruitment shall be conducted consistent with the City’s nepotism policy.
RETIREMENT: New employees with recent service with CalPERS pay up to 7% of the employee rate with the 2% @ 60 Plan and 3 Year Average formula. New hires with no CalPERS service as of January 1, 2013, will pay 7% of the employee rate and will be subject to the 2% @ 62 Plan, with 3 Year Average formula and a mandatory contribution of normal costs as established by the new Pension Reform Act Law. The City also participates in Social Security.
CAFETERIA PLAN/BENEFITS: The City contributes $1,400 per month to each employee for health insurance, dental, vision, life or a deferred compensation program. City reimburses employee a maximum of $250 for eyewear every fiscal year. Employees who reside within City limits shall receive $150 per month as a discount against the cost of electric and water service during the period of such residency.
LIFE/DISABILITY INSURANCE: Employees pay for a short/long term disability plan with a 30-day elimination period.
HOLIDAYS/VACATION/SICK/BEREAVEMENT LEAVE: City employees receive twelve (12) paid holidays per year. After completion of probation period: Ten (10) days annual vacation, additional vacation after five (5) years up to a maximum of twenty (20) days. Twelve (12) days of sick leave per year. Three (3) days of bereavement leave for immediate family not subject to waiting period.
COMPUTER LOAN PROGRAM: Interest free loan program for the purchase of a computer available, after completion of probationary period.
AGENCY SHOP/DUES DEDUCTIONS: Employees may choose to join IBEW (International Brotherhood of Electrical Workers) or pay them a service fee in an amount not to exceed the standard initiation fee, periodic dues and general assessments of IBEW.