Manager, Information Technology (Network Operations) in Auburn, AL from Auburn University, US

Requisition Number S720P
Home Org Name Office of Information Technology
Division Name Chief InfoOffice and InfoTechnology
Position Title Manager, Information Technology (Network Operations)
Job Class Code MA04
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job Summary

The Office of Information Technology (OIT) is seeking applicants for the position of Manager, Network Operations. The position reports to the Director of Telecommunications, Networking, and Audiovisual technologies and is responsible for leading the network team in the analysis, design, implementation, operation, deployment, and support of the university data network and data center. This includes development of network strategies, planning and policies, project and end user support, training and supervision of network team members.
Essential Functions

Essential functions of this position include, but are not limited to:
1. Manage day-to-day operations of the university wired and wireless data network.
2. Develop strategies, planning, and policies for network operations & maintenance.
3. Supervise Network Operations staff. Includes developing and communicating expectations, mentoring, assessing performance, making pay recommendations, and devising and monitoring development plans.
4. Maintain comprehensive knowledge of current networking technologies, trends, and infrastructure.
5. Maintain current knowledge of university network design and functionality, and make recommendations on enhancements, new solutions, or other changes as appropriate.
6. Develop and implement effective processes and procedures to ensure network systems and operations are functioning at a high level in terms of dependability, efficiency, and quality of service. Develop business continuity and disaster recovery plans.
7. Manage outside network engineering consulting services contract, providing oversight, guidance, and IT coordination for major projects.
8. Manage both complex and routine networking projects. Frequently interface with consultants and constituents, including management and internal team members to ensure quality, timeliness, and testing of all project work.
9. Maintain a thorough understanding of network service offerings and billing rates while working directly with customers and OIT financial staff.
10. Maintain internal and external customer relationships in support of network services.

Education Level Bachelor’s degree from an accredited institution
Field of Study

Business Administration, Management, Computer Engineering, Computer Science, Information Systems or IT related field.
Years of Experience Five (5) or more years of experience
Area of Experience

Technical experience in network operations with knowledge of project and operations management to include team leadership skills including motivating team and group processes, team collaboration, empowering, coaching, mentoring, training, ethical integrity, championing diversity and inclusiveness, and supervising staff. Ability to translate specific strategic information into operational programs. Industry related skills to include knowledge of the IT industry and trends, and knowledge of IT security regulations.
Requirements for Additional Job Levels

Education Level
Field of Study
Years of Experience When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.
Area of Experience
Requirements for Additional Job Levels

Minimum Skills and Abilities

Knowledge of information technology principles and applications, network management methodologies and new technologies. Ability to work well under pressure. Ability to recognize, analyze, and solve a variety of problems. Ability to plan, assign, and/or supervise the work of others. Excellent communication skills both written and verbal.
Minimum Technology Skills
Minimum License and Certifications

Desired Qualifications

Advanced knowledge of networking technologies/topologies and network management experience. Networking and network security certifications. Three (3) or more years of managerial/supervisory experience.

Salary Grade 37
Salary Range $68,700 – $114,500
Job Category Information Systems/Technology
Working Hours if Non-Traditional
List any hazardous conditions or physical demands required by this position
Posting Date 03/26/2021
Closing Date
EEO Statement

A commitment to an inclusive and diverse campus environment is required. Women, minorities, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants

Auburn University is one of the nation’s premier public land-grant institutions. In 2020, it was ranked 44th among public universities by U.S. News and World Report. Auburn maintains high levels of research activity and high standards for teaching excellence, offering Bachelor’s, Master’s, Educational Specialist, and Doctor’s degrees in agriculture and engineering, the professions, and the arts and sciences. Its 2019 enrollment of 30,460 students includes 24,594 undergraduates and 5,866 graduate and professional students. Organized into twelve academic colleges and schools, Auburn’s 1,643 instructional faculty members-87% of whom are employed full-time-offer more than 200 educational programs. The University is nationally recognized for its commitment to academic excellence, its positive work environment, its student engagement, and its beautiful campus.

Auburn residents enjoy a thriving community, recognized as one of the “best small towns in America,” with moderate climate and easy access to major cities or to beach and mountain recreational facilities. Situated along the rapidly developing I-85 corridor between Atlanta, Georgia, and Montgomery, Alabama, the combined Auburn-Opelika-Columbus statistical area has a population of over 500,000, with excellent public school systems and regional medical centers.

Auburn University is committed to providing a comprehensive employee benefits package that attracts and retains talent to further the University’s mission and contributes to the personal and financial well-being of employees and their families. Employee Benefits include: Health Insurance, Dental Insurance, Vision Care, Cancer Insurance, Life Insurance/Personal Accident Coverage, Disability Group & Supplemental Plans, Flexible Spending Account Plan, and Mandatory and Voluntary Retirement Plans, Auburn University Federal Credit Union, Bookstore Discounts, Tiger Perks discounts on dining, shopping and entertainment, Travel Assistance (Domestic and International), and Educational Improvements for Employees and Dependents.
Quick Link for Internal Postings

Documents Needed to Apply

Required Documents * Resume

• Cover Letter

Optional Documents * Letter of Recommendation

• Other