Online Support Specialist in Joliet, IL from Joliet Junior College, US

SunIRef:Manu Posting Date 02/08/2021 Closing Date 02/22/2021 Special Instructions to Applicants For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application. All offers of employment are contingent upon the following: Post-offer, satisfactory results of pre-employment background check Post-offer, satisfactory results of pre-employment Drug Screening for employees that are new to the College Post-offer, satisfactory results of pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires Application Procedures: to this Job at Joliet Junior College provides equal employment opportunities to all employees and applicants for employment without regards to race, color, ancestry, national origin, gender, gender identity, marital status, sexual orientation, disability, religion, age, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email or call . Advertising Summary Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our six campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education. Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom. JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice! The college supports this commitment by providing full-time employees with a comprehensive benefits package for our full-time employees including: Blue Cross Blue Shield of Illinois (employee & family) Medical Dental Vision Flexible Spending Account 403(b) and 457(b) option for pre-tax retirement savings Joliet Junior College Tuition Assistance (employee & family) Long Term Disability Life Insurance & a comprehensive leave plan including: Federal holidays Vacation Personal Sick Job Details Joliet Junior College is an equal opportunity/affirmative action college supporting diversity. Application Procedures: to this Job at Satisfactory results of a background check Post-offer, pre-employment Drug Screening for employees that are new to the College Post-offer, pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires Position Summary POSITION TITLE: SPECIALIST, ONLINE SUPPORT SFICAM-SPEC01 STATUS: Full time DEPARTMENT: iCampus DIVISION: Academic Affairs CLASSIFICATION: Non-exempt UNION: Support and Technical Union REPORTS TO: Director of iCampus PLACEMENT: Support Grade 8 MINIMUM PAY RATE: $48,766 annually Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY The Online Support Specialist (OSS) works with faculty and staff in the planning, development, support, and evaluation of online, hybrid, and web-enhanced courses that are of high quality and incorporate best practices in adult learning theory, accessibility, and copyright law. Assists faculty, staff, and students with use of the colleges Learning Management System and supported software and tools. Creates and provides training opportunities and step-by-step guides and other documentation for faculty, staff, and students. The OSS will possess a positive attitude toward their work, the college’s mission, lifelong learning, collaboration, and quality service. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Collaborate with faculty in the planning, design, development, and management of online and hybrid course instruction using the college’s online course design guidelines, adult learning theory, and rubrics. 2. Develop and provide training opportunities to assist faculty in learning, practicing, and developing pedagogical theory and skills related to web-based instruction and technology. 3. Create reference materials (help documents, how-to guides, videos, courses, and other similar items) that prepare faculty, staff, and students to use the college’s Learning Management System and related technologies. 4. Configure, maintain, troubleshoot, and support software provided by third-party vendors and publishers, and others which integrate with the college’s Learning Management System and other tools and systems. 5. Serve as a system administrator for the college’s Learning Management System (LMS). 6. Perform online and hybrid course reviews per department guidelines. 7. Provide assistance and technical support to faculty, staff, and students utilizing the college’s Learning Management System and related technologies. 8. Research and improve distance learning delivery methods through a strong commitment to continuous professional growth in areas of educational technologies. Remain current in industry trends and related technology. Participate in regular professional development opportunities. 9. Develop reports and answer information requests from college offices that require data found within the Learning Management System. 10. Recommend, promote, and support appropriate uses of technology for online learning. 11. Communicate all pertinent information regarding online course reviews, LMS and other software and tools, technical problems, and general concerns to the Director of iCampus. 12. Serve on committees as needed. 13. Perform other related duties as assigned. Minimum Qualifications 1. Bachelor’s Degree in instructional design, distance learning, educational technology, or related field. 2. Experience working with web technologies and/or learning management systems. 3. Experience training, and working collaboratively with higher-education faculty. 4. Knowledge of distance learning technologies, intellectual property laws, and software applications for authoring (e.g. SnagIt, Panopto, Captivate, Articulate, etc.). 5. Strong communication and interpersonal skills, including written correspondence, correct grammar in writing and speaking, phone communication skills, creativity, self-motivation, problem solving, sense of humor, and positive/professional attitude. 6. Must work effectively with diverse groups including students, administrators, faculty, staff, and outside entities. Ability to work both independently and collaboratively as part of a team. Preferred Qualifications 1. Master’s Degree in instructional design, distance learning, educational technology or related field. 2. Experience with Quality Matters workshops and/or course review process. 3. Three (3) plus years of online teaching experience at the post-secondary level. Physical Demands 1. Normal office physical demands. 2. Ability to travel between campus locations and to and from community events. Working Conditions 1. Duties are performed indoors in the usual office and/or outdoor environment. Compliance Announcement ANNUAL CLERY SAFETY REPORT (ASR) NOTICE FIRE SAFETY REPORT (FSA) and MISSING PERSON POLICY (MPP) FOR STUDENTS RESIDING IN ON CAMPUS STUDENT HOUSING Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in on campus student housing is available at the JJC Police Department website : If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at . The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.