- Job date: Thu, 11 Mar 2021 07:21:31 GMT
- Expected salary: $78000 – 95000 per year
- Job title: REMOTE Senior Tech Support Specialist – Litigation Technology
- Company: CyberCoders
- Location: Charlotte, NC
Compensation: Competitive Salary (78k-95k DOE), Full health benefits, PTO, 401k, vacation, personal days and more!
This is an exciting opportunity to work with a leading law firm and work with the best mentors and colleagues in a very personal environment. Our Senior Litigation Technology Specialist is responsible for ensuring the delivery of high quality support and litigation services and will work closely with legal staff to provide the highest level of customer satisfaction.
This individual will be working with the best mentors and colleagues in a very personal environment and have the ability to make an impact on a growing company and a rising industry!What You Need for this Position
More Than 5 Years of experience and knowledge of:
-5+ years experience in Technical Support
-Legal industry repository program experience
-Experience with eDiscoveryWhat You Will Be Doing
-Q&A and general technical support
-Provide software support for legal staff
-Communicate with end-users to establish and meet their needs
-Provide training sessions to service staff, attorneys and external users teaching them to navigate and use software programs; develop basic step-by-step training guides of how to perform specific tasks within the applications
-Analyze incoming data to be added to database and convert to the appropriate format for import
-Process incoming production sets and documents into the repository in a timely manner; map data, manipulate and convert files, uploads and migrations of single records or production sets
-Ensure quality control prior to and after import and export
-General reporting, customized reporting and specialized search creation
-Coordinate the development and maintenance of databases through the exploitation of user, technical and administrative services
-Manage electronic conversion flow and identify and recommend software and/or parties responsible for conversion of such sets of electronically stored information
-Responsible for database creation, management (creating review layouts and assisting with searches) and troubleshooting, data import and export, eDiscovery data manipulation/conversion, imaging, electronic document production, and trial technology project management
-Assist in evaluation of software technologies based upon the requirements of e-discovery collection, processing, review and production.
-Maintain extensive knowledge of Litigation Support softwareSo, if you are a (REMOTE) Senior Tech Support Specialist with experience please email your updated resume to [email protected] and apply now!